UTILITY BILLING PAYMENT PROCESSOR UPDATE
Thank you to all of our Liberty utilities customers who have been so patient as we work through changing the payment processor for utility billing. We know that the process has been a challenge and we are here to help.
All of the paperless customers received an email on Sept. 11 with a new account number and pin. THIS IS NOT A SCAM. Please register your new account to pay your bill and set up any auto pay preferences.
If you have already registered your new account, no further action is needed.
IF YOU HAVE NOT REGISTERED - Customers who received their new account number and pin on their printed statement will need to call in to receive a NEW pin. Unfortunately, the pins had to be reset. Call 816-439-4460 for assistance. Instructions for account setup can be found here » https://libertymissouri.gov/261/Pay-Your-Utility-Bill
We understand that this change in information is extremely frustrating and we appreciate your patience as we continue to work through these system changes. There will be no late fees or shutoffs for the September billing cycle as we continue to get all customers set up in the new system.
We have added additional staff to the phone queue to assist customers. You may need to leave a message and we will call you back ASAP.