FAQs • Liberty • CivicEngage

How do I report a pothole or street problem?: The City of Liberty is responsible for repairing and maintaining streets within the City limits. There are several ways you can report a pothole. "Let Us Know": Click on the “Let Us Know” button on the left and you’ll be taken to the “Citizen Request Tracker.” If you haven't already, register as a user and then enter the pertinent info regarding the pothole. After you submit a request, an email will be routed to the appropriate department or staff member for response or resolution. You can log in to view the status of their requests and staff will email you when the pothole has been filled. Use your iPhone: Once you’re a registered user of the Citizen Request Tracker (CRT), you can even submit issues via your iPhone. The CRT iPhone App keeps a history of all your requests, keeps a profile of your information and submits requests right from your iPhone. With the CRT iPhone App -- GPS will pinpoint your location -- You can take pictures with your phone and submit them with your request -- You can see a history of your requests -- Your profile information is stored on your app Give us a call: If there is a pot hole or a street problem, please call the City of Liberty Streets and Storm Sewer Maintenance Division at 816.439.4515 with a location and description of the problem. If you are calling after hours you can leave a message at 816.439.4522.

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Streets

1. How do I report a pothole or street problem?: The City of Liberty is responsible for repairing and maintaining streets within the City limits. There are several ways you can report a pothole. "Let Us Know": Click on the “Let Us Know” button on the left and you’ll be taken to the “Citizen Request Tracker.” If you haven't already, register as a user and then enter the pertinent info regarding the pothole. After you submit a request, an email will be routed to the appropriate department or staff member for response or resolution. You can log in to view the status of their requests and staff will email you when the pothole has been filled. Use your iPhone: Once you’re a registered user of the Citizen Request Tracker (CRT), you can even submit issues via your iPhone. The CRT iPhone App keeps a history of all your requests, keeps a profile of your information and submits requests right from your iPhone. With the CRT iPhone App -- GPS will pinpoint your location -- You can take pictures with your phone and submit them with your request -- You can see a history of your requests -- Your profile information is stored on your app Give us a call: If there is a pot hole or a street problem, please call the City of Liberty Streets and Storm Sewer Maintenance Division at 816.439.4515 with a location and description of the problem. If you are calling after hours you can leave a message at 816.439.4522.

2. Who do I contact if a traffic signal light is malfunctioning at an intersection?: The location of the traffic signal determines who has jursidiction over its maintenance. The Missouri Department of Transportation (MoDOT) maintains traffic signals on State highways such as M-291, US-69, M-33 and M-152. The City of Liberty maintains traffic signals on City streets. To report a malfuntioning traffic signal on a State route, please contact MoDOT customer service at 816.622.6500. To report a malfunctioning traffic signal on a City street, please contact the City Engineering Division at 816.439.4501.

3. How do I report a street light outage?: The City of Liberty contracts with evergy for the installation and maintenance of its street lights. All street lights that are malfunctioning should be reported to evergy for repair. To contact evergy, please call 816-513-9595 and report the address, location or pole number of the inoperable street light. You may also submit your report online.

4. How do I report damaged or missing traffic signs?: The City of Liberty is responsible for repairing or replacing damaged or missing street signs within the City limits. The repair/replacement schedule will be based on the necessity of the sign with stop and yield signs receiving the highest priority. If there is a damaged or missing street sign, please contact the City of Liberty Street and Storm Sewer Maintenance Division at 816-439-4515. If the sign is a stop or yield sign and it is after work hours, please contact the Liberty Police Department at 816-439-4701.

5. How do I report roadway debris?: The City of Liberty is responsible maintaining streets within the City limits.
If there is debris in the streets that needs to be removed, please contact the City of Liberty Streets and Storm Sewer Maintenance Division at 816-439-4514.

6. How do I locate utility lines on my property?: Missouri One Call (Dig Rite) provides the exact location of utility lines. If you need a location of utility lines on your property, please contact Dig Rite at 1-800-DIG RITE or 1-800-344-7483 or 811.