What if I can’t locate my bill?

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1. How often am I billed?
2. What should I do if I have a question about my bill?
3. I received a Shut-Off Notice, what should I do?
4. How is my bill calculated and what is included in my monthly bill?
5. What is a winter water average?
6. Does the City of Liberty offer payment arrangements?
7. Is there a fee for online payments or bank drafts?
8. Is there a fee for late payments?
9. If my service is shut-off for non-payment, is there a fee to get it turned back on?
10. Is there a senior citizen discount?
11. Where can I pay my bill?
12. What are some of the benefits of receiving my bill electronically?
13. What are some of the benefits of paying a bill online?
14. What if I can’t locate my bill?
15. Do I have to enter an email address to make a payment?
16. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
17. Will I receive a confirmation email that my bill has been paid?
18. Do I need to register to pay a bill?
19. I forgot my Password, how do I access my account?
20. What forms of payment can I use online?
21. If I pay online, how will I know that my payment has been accepted?
22. Can I use more than one online payment method per transaction?
23. How long does it take for online payments to process?
24. Can I tell if my payment has been posted?
25. How long will my payment history be maintained?
26. Will I be able to print a copy of my bill?
27. How do I change my account information?
28. I’m signed up for AutoPay but do not see anything showing under “Upcoming Scheduled Payments.”
29. What are scheduled payments?
30. What is the difference between AutoPay and a scheduled payment?
31. What if I already have AutoPay set up with my bank?
32. If I sign up to Go Paperless, how will I receive my bills?
33. Can I start receiving paper bills again?
34. What is Pay by Text?
35. What is Account Linking?
36. Is my information secure?
37. Is my credit card and checking account information safe when I pay online?
38. What is PCI Compliance and why is it so important?