How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

Show All Answers

1. What if I can't locate my bill in the online system?
2. Do I have to enter an email address to make a payment?
3. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
4. Will I receive a confirmation email that my bill has been paid?
5. Do I need to register to pay a bill?
6. What forms of payment can I use?
7. How will I know that my payment has been accepted?
8. Can I use more than one payment method per transaction?
9. How long does it take for online payments to process?
10. Can I tell if my payment has been posted? 
11. How long will my payment history be maintained?
12. Will I be able to print a copy of my bill?
13. How do I change my account information?
14. What is AutoPay? 
15. I’m signed up for AutoPay but do not see anything showing under “Upcoming Scheduled Payments.” 
16. What are scheduled payments? 
17. What is the difference between AutoPay and a scheduled payment? 
18. What if I already have AutoPay set up with my bank? 
19. If I sign up to Go Paperless, how will I receive my bills? 
20. What is Pay by Text? 
21. What is Account Linking? 
22. Is my information secure? 
23. Is my credit card and checking account information safe when I pay online? 
24. What is PCI Compliance and why is it so important?