If my service is shut-off for non-payment, is there a fee to get it turned back on?

When utility service has been disconnected for bill non-payment, the full amount of the past due balance plus a reconnection fee of $25 must be paid before service will be reinstated. 

Customers who make payment before 2 p.m. will have water service restored the same day. Customers who make payment after 2 p.m. will have water service restored on the next business day. Meter technicians will not reconnect service and leave water on if the customer’s meter indicates that water is flowing through the meter. 

Customers who experience a water disconnection are expected to shut off all faucets prior to water reconnection or have someone at their place of service at the time of reconnection. Any customer who has been disconnected, but has not already paid a $150 deposit, will be required to pay a total deposit of $150 prior to reconnection. Customers who have a deposit on file that is not equal to $150 will be required to pay the difference to bring the deposit amount up to $150. This is in addition to the payment for the past due amount and $25 reconnect fee. Cash, money orders, credit or debit cards will be the only form of payment accepted after service has been disconnected.

Show All Answers

1. How often am I billed?
2. What should I do if I have a question about my bill?
3. I received a Shut-Off Notice, what should I do?
4. How is my bill calculated and what is included in my monthly bill?
5. What is a winter water average?
6. Does the City of Liberty offer payment arrangements?
7. Is there a fee for online payments or bank drafts?
8. Is there a fee for late payments?
9. If my service is shut-off for non-payment, is there a fee to get it turned back on?
10. Is there a senior citizen discount?
11. Where can I pay my bill?
12. What are some of the benefits of receiving my bill electronically?
13. What are some of the benefits of paying a bill online?
14. What if I can’t locate my bill?
15. Do I have to enter an email address to make a payment?
16. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
17. Will I receive a confirmation email that my bill has been paid?
18. Do I need to register to pay a bill?
19. I forgot my Password, how do I access my account?
20. What forms of payment can I use online?
21. If I pay online, how will I know that my payment has been accepted?
22. Can I use more than one online payment method per transaction?
23. How long does it take for online payments to process?
24. Can I tell if my payment has been posted?
25. How long will my payment history be maintained?
26. Will I be able to print a copy of my bill?
27. How do I change my account information?
28. I’m signed up for AutoPay but do not see anything showing under “Upcoming Scheduled Payments.”
29. What are scheduled payments?
30. What is the difference between AutoPay and a scheduled payment?
31. What if I already have AutoPay set up with my bank?
32. If I sign up to Go Paperless, how will I receive my bills?
33. Can I start receiving paper bills again?
34. What is Pay by Text?
35. What is Account Linking?
36. Is my information secure?
37. Is my credit card and checking account information safe when I pay online?
38. What is PCI Compliance and why is it so important?